Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for furniture items?
Standard shipping for furniture and large home decor items usually takes 7-14 business days. Smaller accessories are typically delivered within 3-5 business days.
Do you offer international shipping for home goods?
Currently, Goodnotes ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for damaged or defective items?
If your item arrives damaged, please contact our support team within 48 hours of delivery. We will arrange a free replacement or a full refund including shipping costs.
Are the materials used in your products eco-friendly?
We prioritize sustainability by sourcing FSC-certified wood and recycled textiles for over 60% of our catalog. Detailed material information is available on each product page.
Can I cancel my order after it has been placed?
Orders can be canceled within 12 hours of placement. Once an order has moved to the shipping phase, it must be processed as a return according to our standard policy.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for qualifying furniture purchases.